Solutions
My China Order Has a Problem
Stabilize evidence, supplier communication, rework options and recovery decisions.
Situation
For stalled orders, failed inspections, confusing supplier answers, payment exposure or shipments that need a structured recovery path before more money or time is committed.
China-side actions
- Build a dated evidence bundle from contracts, chats, invoices and photos.
- Separate supplier excuses from verifiable production or shipment facts.
- Contact the supplier with clear recovery questions and deadline language.
- Compare rework, reinspection, replacement, discount and exit paths.
- Produce a buyer decision memo with loss-control boundaries.
Client materials
- Contract, PO and invoice trail
- Payment status
- Supplier chat history
- Inspection or defect evidence
- Shipment documents if available
Deliverables and gates
| 1 | Evidence assembled | Problem triage memo |
| 2 | Supplier position confirmed | Supplier communication script |
| 3 | Recovery options priced | Evidence gap list |
| 4 | Buyer decision made | Recovery option table |
Typical timing
Initial assessment normally starts within 2-5 business days; recovery cases vary.
Recommended service path
China Order & Supplier Rescue
Use this module inside the My China Order Has a Problem path when the project reaches its matching approval gate.
Corrective Action & Rework Coordination
Use this module inside the My China Order Has a Problem path when the project reaches its matching approval gate.
Export Document Review
Use this module inside the My China Order Has a Problem path when the project reaches its matching approval gate.